TeleSkills / Call Center

Work with the best

TeleSkills / Call Center

Needng to staff a call center or other customer service venue? Benefit from our unique capabilities:

• TeleSkills™ Select - Our Proven Selection Process
º Customized Initial Phone Screen
º Behavioral Interview
- Allow us to customize a behavioral interview to ensure that candidates for your positions are equipped with traits that will make them successful at your company
• Specialty Call Center Assessments
• Background Checks
• Reference Checks
• Drug Screening Process
• Customized Employee Orientation
• Customized Reporting
• TeleSkillsTM Assessments
• Retention / Benefits Program
-Specialized Call Center Testing

Skill Specializations

  • • Appointment Setters 
  • • Bilingual Staff
  • • Call Center: Directors, Managers, Leads, Supervisors
  • • Customer Service and Sales, Representatives – Inbound, Outbound & Blended
  • • Credit & Collections 
  • • Follow-up Calls
  • • Lead Generation 
  • • Quality Assurance 
  • • Surveying
  • • Team Leads 
  • • Trainers 
  • • Workforce Analysts
  • • Special Projects

For a prompt response concerning our ability to provide you with the finest in talent and services, please click on the "information request" icon above.

Commercial Management
Consulting, Technology and Outsourcing Services Firm

"We have engaged Burnett Specialists for major efforts in three locations (Dallas, Houston, and Palestine, TX). Our experience is that Burnett has been an excellent business partner - one whom we know we can rely on to provide high quality, cost competitive staffing services."

"We have partnered with Burnett to staff multiple projects and they have demonstrated strong partnering skills on each project. Two of the projects involved staffing several hundred positions. They have provided knowledgeable, effective staffing experts who have teamed well with our service delivery teams and have demonstrated flexibility in rapidly adjusting to changing staffing needs. They have provided responsive services, consistently delivering to commitments, with a focus on performing at or below our established cost guidelines. The team deployed by Burnett Staffing on the project in Palestine, Texas worked countless hours to ensure the project's success, and integrated seamlessly with our team to achieve incredible results."

"The executive management team at Burnett is a pleasure to work with and have demonstrated the flexibility, responsiveness and trustworthiness that underpins every good partnership."

Vice President, Operations
Online Retailer

"I want to commend Burnett Specialists in general, and Krista Clements-Miller and Ruth Reading of your TeleSkills division in particular."

"We had a need to quickly hire 23 people for inside sales, customer service, and call center sales director positions. We approached Burnett to source, prescreen, test, and interview candidates for us with a very short window of notice (2 weeks) and an equally short turnaround time for placement (1-1/2 weeks)."

"Within one day, Krista began sending over pre-screened candidates. Burnett presented a total of 37 candidates to us in one week, and we filled all 23 positions with those candidates - an amazing ratio of success. Burnett understood exactly what we wanted, and did not waste time sending us people who were not supremely qualified for the positions, and in record time. 100% of the candidates showed up for and graduated from training, and all are performing commendably in their new roles."

"We could never have met our hiring goals without Burnett’s assistance. The partnership exceeded our expectations for our rapid expansion. I would highly recommend Burnett Specialists to anyone looking for qualified candidates and best quality customer service and integrity."